Your position: Home > Delivery & Retums

Returns & Refunds

How do I return a part?
Only parts in new, unused condition may be returned to Make sure to inspect your parts carefully upon receipt. Returned items that are not defective will be subject to a 20% restocking fee, minimum of $5.00 (NO EXCEPTIONS). You must contact, by completing the Contact Us form or via email, to obtain a return authorization (RMA). RMA numbers are valid for 10 days from the date of issue. A RMA number does not imply that credit or an exchange will be given. It is only an authorization to return a part to us for evaluation. We reserve the right to reject any return based on its condition or non-compliance with our return policy. is not responsible for parts returned without an authorization number/form. Any part returned to without the proper authorization and paperwork included will either incur an additional restocking fee (25% or $5 minimum) or be returned to the sender at his or her own cost. All return requests are handled on a case-by-case basis. Shipping costs are non-refundable and we do not offer any return, refund, or exchange on repair tools that we sell.

I have a faulty item!
At, we pride ourselves on the quality of our parts. Each item is carefully examined and tested before we ship it out. In the rare instance that you have received a faulty part contact us via email at so we can assist you. PLEASE NOTE THAT ONCE YOU HAVE TRIED TO INSTALL THE REPLACEMENT PART WE ARE NOT RESPONSIBLE FOR ANY DAMAGE CAUSED. We deal with the manufacturers directly to insure you receive high-quality replacement parts at competitive prices. If you have a question in regards to the part you need to order or our Disassemble Guides please feel free to contact us.

The item received was not the right one!
If somehow you have received the wrong part, we apologize for the inconvenience and want you to know this happens infrequently. We will get the right part out to you as soon as you bring it to our attention. However, if you have ordered the incorrect part, you are responsible for returning it to us safely in faultless condition. Once we have received the part back and determine it has not been used or damaged, we will send the new part out to you. Please make sure to verify you are ordering the exact replacement part required to fix your device.

Have you received my return?
As soon as our has processed your return, we will email you to let you know. In the unlikely event that you have not received this email within 30 days of shipping your order back to us, please email Please make sure to obtain shipping confirmation from the courier you used to return your order and note the return label number for your own records.

When will I receive my refund?
It normally takes 5-7 business days for your return to reach Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 1-2 business days. Please note that depending on your credit card company, it could take additional time for it to post to your account.